Your statutory right (EU)
For online purchases, EU consumers have a statutory 14-day right of withdrawal from the day of delivery, without giving a reason. Exceptions defined by law include sealed goods unsuitable for return once unsealed, for hygiene or health-protection reasons — which applies to opened consumable and vape products.
Store guarantee
An extended store-level guarantee beyond the statutory 14 days is a commercial decision published here once finalized. Named exceptions will always be stated plainly on this page rather than hidden in fine print.
To start a return: contact support with your order number.